At Zoey Devices, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help. Please read through our refund and return policy below.
Returns:
- If you are not satisfied with your product or if it is defective, you may return it within 7 days from the date of delivery.
- To initiate a return, please contact us through our Contact Us page with your order number and details about the issue.
- Items must be unused, in original packaging, and in resellable condition to qualify for a return.
- Return shipping costs are the responsibility of the customer unless the item is defective or damaged.
Refunds:
- Once we receive the returned product and confirm its condition, we will process the refund.
- Refunds will be issued through the cash on delivery payment method, where applicable.
- Please note that the refund process may take 5-7 business days after receiving the returned item.
Non-Returnable Items:
- Some items may not be eligible for return, including products that have been opened or used, or items that are not in their original condition. Please contact us if you’re unsure about a product.
If you need further assistance, feel free to reach out us at [email protected].